Refund policy
Returns & Refund Policy
Every pair at Morda Milano+ is handcrafted around you, so our policy reflects that.
Return window
Returns must be initiated within 5 days of the product being delivered. To start a return, write to us at mordamilanoplus@gmail.com with your order details.
Eligibility
To be considered, the item must be in the condition you received it: unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase.
Non-returnable items
- Custom shoes
- Shoes ordered with add-ons
- Sale items and gift cards
Returns before delivery and cancellations
We cannot accept a return made before the product has been delivered. Once an order has left our premises, we are unable to accept a cancellation.
Damage
We do not accept returns of products that have been damaged after delivery. Please inspect your order as soon as it arrives and contact us immediately if anything is defective or if you received the wrong item so we can look into it.
Exchanges and minor fixes
If the fit is not right, or there is a minor issue with your pair, we are happy to arrange an exchange or a fix. Write to us at mordamilanoplus@gmail.com, or WhatsApp us on +917500515799, and we will make it right.
Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. Approved refunds are processed to your original payment method within 10 to 15 days. Your bank or card provider may need a little extra time to post it.
For any question about a return, contact us at mordamilanoplus@gmail.com.